ftrack experienced a major incident on September 21, 2020 affecting Hosted applications, lasting 18h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted applications
Update timeline
- investigating Sep 21, 2020, 02:35 PM UTC
Some hosted servers in the European region are experiencing delays in processing of notifications, exports and events. We're investigating the issue to restore full capacity as soon as possible.
- monitoring Sep 21, 2020, 03:44 PM UTC
We have resolved the immediate issue and notifications, exports and events are processing again. We will continue to investigate the root cause and monitor the situation.
- resolved Sep 22, 2020, 08:58 AM UTC
This incident has been resolved.