ftrack incident

Problems accessing our hosted services

Major Resolved View vendor source →

ftrack experienced a major incident on October 6, 2020 affecting Hosted applications and Media hosting & encoding, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2020, 02:56 PM UTC
Resolved
Oct 06, 2020, 04:17 PM UTC
Duration
1h 20m
Detected by Pingoru
Oct 06, 2020, 02:56 PM UTC

Affected components

Hosted applicationsMedia hosting & encoding

Update timeline

  1. investigating Oct 06, 2020, 02:56 PM UTC

    We are currently investigating this issue.

  2. identified Oct 06, 2020, 03:04 PM UTC

    One of our service providers are experiencing an issue, and we are working to restore services as soon as possible.

  3. monitoring Oct 06, 2020, 03:11 PM UTC

    Services are restored for most hosted instances, we continue to monitor the situation to restore full service

  4. resolved Oct 06, 2020, 04:17 PM UTC

    This incident has been resolved.