ftrack incident

Performance and connectivity issues in European region

Major Resolved View vendor source →

ftrack experienced a major incident on October 26, 2020 affecting Hosted applications and Media hosting & encoding, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2020, 03:34 PM UTC
Resolved
Oct 26, 2020, 07:30 PM UTC
Duration
3h 55m
Detected by Pingoru
Oct 26, 2020, 03:34 PM UTC

Affected components

Hosted applicationsMedia hosting & encoding

Update timeline

  1. investigating Oct 26, 2020, 03:34 PM UTC

    We are currently investigating reports of connectivity issues/degraded performance for some European cloud hosted instances.

  2. investigating Oct 26, 2020, 04:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 26, 2020, 05:55 PM UTC

    A fix has been implemented and we are monitoring the situation.

  4. resolved Oct 26, 2020, 07:30 PM UTC

    This incident has been resolved.