ftrack incident

New signups

Minor Resolved View vendor source →

ftrack experienced a minor incident on September 22, 2021 affecting Hosted applications and Account page, lasting 5h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2021, 11:01 AM UTC
Resolved
Sep 22, 2021, 04:14 PM UTC
Duration
5h 12m
Detected by Pingoru
Sep 22, 2021, 11:01 AM UTC

Affected components

Hosted applicationsAccount page

Update timeline

  1. investigating Sep 22, 2021, 11:01 AM UTC

    We are currently experiencing issues with new signups. We are currently working with our third party provider to resolve the issue.

  2. monitoring Sep 22, 2021, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 22, 2021, 04:14 PM UTC

    This incident has been resolved.