ftrack experienced a minor incident on June 14, 2022 affecting Hosted applications, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted applications
Update timeline
- identified Jun 14, 2022, 03:20 PM UTC
We have identified an issue with a database server in the EU West region. We are currently in the process of doing emergency maintenance to remedy the situation.
- monitoring Jun 14, 2022, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 14, 2022, 03:51 PM UTC
The affected infrastructure component is now operating predictably and within normal parameters.