ftrack experienced a notice incident on September 26, 2022 affecting Hosted applications, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted applications
Update timeline
- investigating Sep 26, 2022, 06:38 AM UTC
We are receiving reports that some users from a specific cluster are having issues accessing their ftrack site. We are investigating the issue as a matter of priority and will post another update shortly. If you are experiencing any issues please report them to [email protected] as soon as possible. Stay tuned for an update shortly
- monitoring Sep 26, 2022, 06:57 AM UTC
The affected cluster has been identified and is now operational again. We will continue to monitor the situation, but please continue to submit any known issues to [email protected]
- resolved Sep 26, 2022, 07:26 AM UTC
This incident has been resolved.