ftrack experienced a minor incident on May 23, 2023 affecting Hosted applications, lasting 12d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2023, 01:42 PM UTC
We want to inform you that our hosted services in the European Union (EU) are experiencing some slowdowns. Our technical team is actively investigating the issue to identify the root cause and implement the necessary measures to restore normal operation. We understand the impact this may have on your business, and we sincerely apologize for any inconvenience caused. Rest assured, we are prioritizing this and working diligently to minimize the disruption to your operations.
- identified May 24, 2023, 02:27 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 05, 2023, 06:24 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 05, 2023, 06:24 AM UTC
This incident has been resolved.