ftrack incident

Issue with signup for new trial

Notice Resolved View vendor source →

ftrack experienced a notice incident on August 2, 2023, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2023, 08:20 AM UTC
Resolved
Aug 02, 2023, 11:26 AM UTC
Duration
3h 5m
Detected by Pingoru
Aug 02, 2023, 08:20 AM UTC

Update timeline

  1. investigating Aug 02, 2023, 08:20 AM UTC

    We're investigating the issue where users are experiencing problems while signing up for new workspaces.

  2. identified Aug 02, 2023, 09:01 AM UTC

    The issue has been identified and new sign ups are being processed. We will contact users that have have signed up previously but not received their workspace details.

  3. resolved Aug 02, 2023, 11:26 AM UTC

    This incident has been resolved.