ftrack experienced a minor incident on August 24, 2023 affecting Hosted applications, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted applications
Update timeline
- investigating Aug 24, 2023, 09:17 AM UTC
We are currently seeing issues with the ftrackapp.com DNS not resolving correctly and are investigating.
- identified Aug 24, 2023, 09:28 AM UTC
The issue has been identified as a problem at our DNS provider who is working on fixing it.
- monitoring Aug 24, 2023, 10:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2023, 12:54 PM UTC
This incident has been resolved.