ftrack experienced a minor incident on February 7, 2024 affecting Hosted applications, lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted applications
Update timeline
- investigating Feb 07, 2024, 11:13 AM UTC
We are currently investigating an issue with randomly failing requests affecting customers in EU and US.
- identified Feb 07, 2024, 12:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 07, 2024, 01:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 07, 2024, 05:34 PM UTC
This incident has been resolved.