ftrack incident

Billing and subscription management

Major Resolved View vendor source →

ftrack experienced a major incident on August 22, 2018 affecting Account page, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2018, 02:02 PM UTC
Resolved
Aug 22, 2018, 07:43 PM UTC
Duration
5h 40m
Detected by Pingoru
Aug 22, 2018, 02:02 PM UTC

Affected components

Account page

Update timeline

  1. investigating Aug 22, 2018, 02:02 PM UTC

    We are currently experiencing issues with our billing and subscription management services and signup page. We are investigating and working to resolve the issue as quickly as possible.

  2. resolved Aug 22, 2018, 07:43 PM UTC

    This incident has been resolved.