ftrack experienced a major incident on December 19, 2018 affecting Hosted applications, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted applications
Update timeline
- investigating Dec 19, 2018, 02:10 PM UTC
We are investigating a partial outage, affecting hosted instances in Europe
- identified Dec 19, 2018, 02:26 PM UTC
Our cloud provider are experiencing networking issues in Europe causing a partial service outage. We are in contact with them to resolve the issue.
- monitoring Dec 19, 2018, 02:29 PM UTC
Some instances are coming back and we will continue to monitor the situation
- resolved Dec 19, 2018, 03:05 PM UTC
Some customers hosted in Europe experienced downtime for the ftrack service. The outage resulted in the service being completely inaccessible. The outage affected the service for anywhere between 20 to 30 minutes.