ftrack experienced a major incident on April 30, 2025 affecting Hosted applications and Media hosting & encoding, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2025, 11:37 AM UTC
We are currently experiencing issues with video encoding. Team is investigating and will update with more details. Please be patient and if you can afford, do not use the video encoding pipeline if you see it being slow or stuck. Thank you.
- investigating Apr 30, 2025, 11:59 AM UTC
The issue is related to our 3rd party provider of video encoding and seems to be related to EU region. We are working on getting a temporary workaround out.
- identified Apr 30, 2025, 01:26 PM UTC
We have identified the issue and put a mitigation fix in place. All new encoding jobs in the EU region are back to being operational. We are continuing to fix the existing stuck jobs.
- monitoring Apr 30, 2025, 03:38 PM UTC
Encoding jobs affected by the issue have been remediated. We will monitor the system for some time, if there are any issues with your encoding pipelines, please reach out to support.
- resolved Apr 30, 2025, 05:46 PM UTC
This incident has been resolved.