ftrack experienced a major incident on May 12, 2025 affecting Media hosting & encoding, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Media hosting & encoding
Update timeline
- investigating May 12, 2025, 02:34 PM UTC
We are currently seeing a high number of video encoding job errors.
- identified May 12, 2025, 02:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 12, 2025, 03:00 PM UTC
A network issue caused communication towards third party services to fail, we will continue to monitor.
- resolved May 12, 2025, 03:33 PM UTC
This incident has been resolved.