FTAPI incident

Services Unavailable due to complications during Upgrade Procedure

Major Resolved View vendor source →

FTAPI experienced a major incident on November 21, 2023 affecting FTAPI Cloud Systems, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2023, 10:06 PM UTC
Resolved
Nov 22, 2023, 02:57 AM UTC
Duration
4h 50m
Detected by Pingoru
Nov 21, 2023, 10:06 PM UTC

Affected components

FTAPI Cloud Systems

Update timeline

  1. identified Nov 21, 2023, 10:06 PM UTC

    During our regular upgrade procedure we have encountered complications that lead to services currently being unavailable for some of our customers. We have identified the root cause for this issue and are working on a fix.

  2. resolved Nov 22, 2023, 02:57 AM UTC

    After identifying the root cause we were able to bring all services back to availability.