FTAPI experienced a major incident on February 29, 2024 affecting FTAPI Cloud Systems, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
FTAPI Cloud Systems
Update timeline
- investigating Feb 29, 2024, 12:01 AM UTC
We’re currently experiencing degraded performance issues with for a subset of customers. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
- identified Feb 29, 2024, 12:12 AM UTC
API server of our cloud provider was not reachable, this is solved now
- monitoring Feb 29, 2024, 12:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 29, 2024, 12:15 AM UTC
All affected systems are fully functional again.