Frontline Education incident
Frontline Central - Degraded Performance
Frontline Education experienced a minor incident on May 21, 2025 affecting Frontline Central, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2025, 07:06 PM UTC
We are currently investigating reports of degraded performance in the system.
- investigating May 21, 2025, 07:07 PM UTC
We are continuing to investigate this issue.
- investigating May 21, 2025, 07:09 PM UTC
Frontline is currently aware of performance issues impacting the Frontline Central solution. Our teams are actively investigating and addressing the issue with high priority. We sincerely apologize for the disruption this may be causing to your workflows and appreciate your patience as we work to restore full functionality as quickly as possible.
- investigating May 21, 2025, 07:37 PM UTC
Frontline is currently aware of performance issues impacting the Frontline Central solution. Our teams are actively investigating and addressing the issue with high priority. We're currently performing unscheduled maintenance to improve your experience. We sincerely apologize for the disruption this may be causing to your workflows. Thank you for your patience!
- monitoring May 21, 2025, 09:23 PM UTC
Thank you for your patience during today’s unscheduled maintenance, which was necessary to address performance issues affecting some users. We sincerely apologize for any inconvenience this may have caused. While measures have been implemented to prevent a recurrence, our teams are continuing to monitor the system closely and are prepared to take immediate action should any further issues arise. We remain committed to ensuring the long-term stability and reliability of our services. Thank you for your continued partnership.
- resolved May 23, 2025, 05:31 PM UTC
We’re pleased to let you know that the recent issue affecting your Frontline Central system performance has been resolved and we continue to monitor closely to ensure stability. We recognize the impact this disruption had on you and your team and sincerely apologize for the inconvenience. We appreciate your patience and understanding as we worked to fix the problem. Our teams are taking additional steps to prevent similar issues in the future. If you’re still experiencing any difficulties, please don’t hesitate to reach out to our Support team. Thank you for your continued partnership.