Degraded Performance - Monitoring

Update timeline

1. investigating May 28, 2025, 08:19 PM UTC

   We are currently investigating a system issue, following reports of degraded performance in Frontline Central. Processes such as form-related activities, new user creation and staff profile updates may be impacted.

2. investigating May 29, 2025, 12:46 PM UTC

   Our technical team remains fully engaged and is actively implementing targeted measures to stabilize system performance and prevent further disruptions. As part of this work, we have temporarily paused the ability to submit new import requests. We understand the impact this may have on your workflows and sincerely appreciate your patience and understanding as we work with urgency to restore full service as quickly as possible.

3. investigating May 29, 2025, 05:53 PM UTC

   We wanted to update you on the current status of Frontline Central performance issues. Our technical team remains fully engaged in implementing targeted measures to stabilize system performance and prevent further disruptions. Regarding event processing (form activity, new hire creation, staff profile updates), you may see intermittent periods of degraded performance followed by the system "catching up" and actions taken reflecting in the system after a period of delay. Please note that if you submitted a form but do not yet see it appearing in Track Forms, it does not need to be resubmitted. It will appear when the system cycles through the current event queue. With regard to imports, we are monitoring the imports currently in queue, which will be processed through to completion, and are evaluating when the capability to submit new data imports can be effectively reactivated. Please stay tuned for further updates via the Learning Center homepage. Once again, we sincerely apologize for the inconvenience and disruption these performance issues have caused. We fully recognize how frustrating this experience is, and want to reassure you that this matter is being treated with the utmost urgency. We will continue to keep you updated as we work with urgency to restore full service as quickly as possible.

4. investigating May 29, 2025, 09:48 PM UTC

   We wanted to follow up with additional information on the current status of Frontline Central. Our technical team remains fully engaged in implementing targeted measures to stabilize system performance and prevent further disruptions. System resources have been further expanded to address short-term performance issues, including additional volume increase updates coming this evening. The team is also progressing toward our long-term solution. As communicated earlier today, you may continue to experience delays with form activity, new hire creation and staff profile updates reflecting in the system. As the system cycles through the current queue of event updates, you will begin to see these updates reflected over the next few hours and into Friday morning. Additionally, the ability to submit new import requests has been re-enabled. Any new import request submitted will go into the queue to be processed, which may continue to be in-process overnight until completion. If you previously submitted an import, it is in queue to process and does not need to be resubmitted. Once again, we sincerely apologize for the inconvenience and disruption these performance issues have caused. We fully recognize how frustrating this experience is, and want to reassure you that this matter is being treated with the utmost urgency. We will continue to keep you updated as we work with urgency to restore full service as quickly as possible. Please stay tuned for further updates via the Learning Center homepage.

5. investigating May 30, 2025, 03:51 PM UTC

   We are currently aware of performance issues affecting Frontline Central, resulting in slower response times and disruptions to user workflows. We sincerely apologize for the inconvenience and want to assure you that our teams are addressing the issue with the highest priority to restore normal service as quickly as possible.

6. investigating May 30, 2025, 04:41 PM UTC

   We want to inform you that we will be initiating an unscheduled maintenance window beginning at 1 PM EDT to address the performance issues currently impacting your experience. We understand how disruptive this may be and sincerely apologize for the inconvenience. Please know that our team is working with urgency to resolve the issue as quickly as possible. We will keep you informed and provide updates, as available.

7. monitoring May 30, 2025, 07:03 PM UTC

   We’re pleased to share that today’s maintenance work has been completed, and Frontline Central is once again accessible. Please note that imports will be processed in the order they were received, and it may take some time for all queued items to be completed. That said, you should begin to notice improved performance across key areas such as forms processing, new hire workflows, and staff profile updates. Our team will continue to closely monitor system performance and will keep you informed as additional updates become available. Thank you for your patience and continued partnership.

8. monitoring Jun 02, 2025, 06:55 PM UTC

   Thank you for your continued patience and understanding as we work to enhance the Frontline Central system. Over the weekend, our technical teams implemented several additional updates, resulting in improved performance and a more stable system. We are actively monitoring the system to maintain this stability. While overall performance has improved, you may still encounter brief, minor delays when processing imports, as they are handled in the order received. We recognize the disruption this may have caused to your workflows and sincerely apologize for the inconvenience. We truly appreciate your continued partnership. If you are still experiencing any issues, please don’t hesitate to contact our Support team.

9. resolved Jun 04, 2025, 01:24 PM UTC

   We sincerely appreciate your continued patience and partnership as we work through recent disruptions to Frontline Central. We understand how vital this system is—especially during the busy close of the school year—and we deeply regret any delays or stress these issues may have caused. The recent instability in Frontline Central was caused by limitations in a third-party technology that supports some of its key functions. Our teams have implemented immediate measures to stabilize the system, and we’re actively working on a long-term solution, transitioning to a best-in-class platform built to support your most critical processes. This upgrade is on track for completion by the end of July 2025. Rest assured, we remain vigilant, continuously monitoring performance and applying short-term enhancements as needed. As always, our Support team is here for you—please don’t hesitate to reach out if you need any help.