Frontline Education incident

4/16 - Slow Loading on Substitute General Information Pages

Minor Resolved View vendor source →

Frontline Education experienced a minor incident on April 16, 2025 affecting Absence Management, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 02:17 PM UTC
Resolved
Apr 18, 2025, 05:30 PM UTC
Duration
2d 3h
Detected by Pingoru
Apr 16, 2025, 02:17 PM UTC

Affected components

Absence Management

Update timeline

  1. investigating Apr 16, 2025, 02:17 PM UTC

    We are currently investigating an issue regarding substitute general information pages not loading correctly. Users might see continuous loading, followed by a "Something Went Wrong" error message. We are working toward a resolution.

  2. investigating Apr 16, 2025, 08:36 PM UTC

    We are continuing to investigate this issue. We appreciate your patience as we work toward a resolution.

  3. resolved Apr 18, 2025, 05:30 PM UTC

    We are pleased to report that the issue involving slow loading on Substitute general information pages has been resolved. We appreciate your patience as we worked to fully understand the issue in order to reach a resolution. If you have any questions at this time, please contact Support.