Frontline Education experienced a minor incident on April 25, 2025 affecting Absence Management, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 25, 2025, 09:34 PM UTC
We are currently investigating an issue with duplicate excessive email notifications being sent to admin and end users.
- investigating Apr 25, 2025, 09:34 PM UTC
We are continuing to investigate this issue.
- identified Apr 26, 2025, 01:26 AM UTC
The issue has been identified, and the work to resolve the issue is in progress. We appreciated your continued patience as we work as quickly as possible to achieve a full resolution.
- resolved Apr 26, 2025, 02:18 AM UTC
We are pleased to report the email issue has been resolved, and the system is back to normal operation. We deeply apologize for the multiple email messages you may have received from Frontline today. We understand how disruptive and frustrating this experience may have been, especially during your busy day, and we genuinely regret the inconvenience it caused. Once again, we appreciate your patience as we worked on a resolution. Please let us know if you have any questions or see any continued issues.