Frontline Education incident
4/26 - Continued Issue of Excessive Duplicate Email Notifications
Frontline Education experienced a minor incident on April 26, 2025 affecting Absence Management, lasting 2d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 26, 2025, 01:59 PM UTC
We are investigating continued issues involving users receiving excessive duplicate email notifications. We appreciate your patience as we work on a permanent fix.
- identified Apr 26, 2025, 04:12 PM UTC
The issue has been identified and a fix is underway. We are continuing to monitor the situation. We appreciate your continued patience as we work toward a full resolution.
- monitoring Apr 26, 2025, 05:26 PM UTC
A fix has been implemented and we are monitoring the results. As part of the final clean-up process, some users may still receive one or two additional duplicate emails. This is expected, and you should not experience ongoing duplicate messages moving forward. As a precaution, we will continue to monitor our systems closely throughout the weekend to ensure the issue does not recur.
- resolved Apr 28, 2025, 08:28 PM UTC
We confirmed that the fix has been working effectively, and we are proceeding to mark this issue as Solved. Please note that in a few isolated cases involving specific email domains, some throttling of email traffic has occurred. As a result, a very small number of users within those domains may continue to experience a few duplicate messages until all email messages are cleared. For any questions or concerns, please contact Support and we would be happy to assist.