Frontline Education incident

4/30 - Slow Loading on Substitute General Information Pages

Minor Resolved View vendor source →

Frontline Education experienced a minor incident on April 30, 2025 affecting Absence Management, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 04:06 PM UTC
Resolved
May 01, 2025, 06:34 PM UTC
Duration
1d 2h
Detected by Pingoru
Apr 30, 2025, 04:06 PM UTC

Affected components

Absence Management

Update timeline

  1. investigating Apr 30, 2025, 04:06 PM UTC

    We are currently investigating an issue regarding substitute general information pages not loading correctly. Users might see continuous loading, followed by a "Something Went Wrong" error message. We are working toward a resolution.

  2. monitoring Apr 30, 2025, 07:55 PM UTC

    We are seeing improvement with accessing substitute general information pages. We are continuing to monitor the issue to ensure we are completely in the clear.

  3. resolved May 01, 2025, 06:34 PM UTC

    A fix has been implemented and the issue has been resolved. We appreciate your patience as we worked to ensure that substitute general information pages are back to being accessible.