Freshdesk Omni Outage History
Freshdesk Omni is up right nowPingoru has recorded 45 incidents for Freshdesk Omni: 29 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 32 of 720 (4%) |
| May 2026 | 3 | 9 of 744 (1%) |
| June 2026 | 4 | 6 of 720 (1%) |
| July 2026 | 3 | 11 of 744 (2%) |
| August 2026 | 2 | 3 of 744 (0%) |
| September 2026 | 2 | 13 of 720 (2%) |
| October 2026 | 3 | 7 of 592 (1%) |
Incidents, newest first
Major March 19, 2025 Analytics Reports are slow to load in US region 7h 7m Analytics
Started Mar 19, 2025, 02:22 PM UTC· resolved Mar 19, 2025, 09:30 PM UTC
- investigating Mar 19, 2025, 02:22 PM UTC
Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are seeing pages slow to load in US.
- investigating Mar 19, 2025, 04:00 PM UTC
Due to the ongoing issue with Snowflake, data loading will be delayed until the problem is resolved. We are collaborating closely with the Snowflake team to address the issue as quickly as possible.
- investigating Mar 19, 2025, 04:30 PM UTC
According to the latest update from Snowflake, several other services within analytics are also affected. Snowflake has identified the root cause of the issue and is currently working on developing and implementing a solution to restore service.
- investigating Mar 19, 2025, 05:36 PM UTC
Snowflake is continuing to work on resolving the analytics issue, and we will provide the next update as soon as we hear from the Snowflake team.
- investigating Mar 19, 2025, 08:30 PM UTC
We are pleased to inform you that our analytics system has successfully recovered. Our team is currently working on data ingestion, and we anticipate resolving the status page once this process is completed. Thank you for your patience and understanding.
- resolved Mar 19, 2025, 09:30 PM UTC
We are pleased to announce that the issues with our analytics system have been fully resolved. The data ingestion process has been successfully completed, and all services are now operating normally. We are continuing to have this closely monitored.
Major January 22, 2025 Login issues observed in agent portal 1h 33m Login, Login, Login
Started Jan 22, 2025, 07:48 AM UTC· resolved Jan 22, 2025, 09:21 AM UTC
- investigating Jan 22, 2025, 07:48 AM UTC
We're currently facing issues with logging into agent portal. Our Developers are working on the same. More updates to follow.
- in progress Jan 22, 2025, 08:30 AM UTC
Our Developers are actively working on the issue. Further updates will be provided as we gather more information.
- resolved Jan 22, 2025, 09:21 AM UTC
The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.
Major January 20, 2025 Partial Outage due to our Third-Party Service 1h 18m Conversations Inbox, Third-party Services, Freddy AI Copilot
Started Jan 20, 2025, 04:10 PM UTC· resolved Jan 20, 2025, 05:28 PM UTC
- investigating Jan 20, 2025, 04:10 PM UTC
We are currently experiencing issues with the creation of tickets and the reading and creating of contacts from incoming emails. Our engineering team is actively collaborating with the third-party service provider to resolve this issue
- resolved Jan 20, 2025, 05:28 PM UTC
Our third-party service provider has verified that all their services are now fully operational in the AU region. We can also confirm that the issue has been successfully resolved on our end.
Minor December 11, 2024 Message delivery issue with Meta channels. 3h 2m Third-party Services, Third-party Services, Third-party Services, Third-party Services
Started Dec 11, 2024, 05:58 PM UTC· resolved Dec 11, 2024, 09:00 PM UTC
- investigating Dec 11, 2024, 05:58 PM UTC
Meta is currently experiencing technical difficulties. The Meta team is actively investigating and working to resolve the issue. Users who rely on Meta's messaging platforms for sending and receiving messages may experience disruptions in service. For the latest updates and more detailed information about the situation, please check the official Meta status page at https://metastatus.com/.
- resolved Dec 11, 2024, 09:00 PM UTC
Messaging disruptions has been resolved and Meta's messaging platforms are now functioning normally for sending and receiving conversations.