FreshBooks incident

Latency affecting Time Entries, Projects and Profitability Summary report

Minor Resolved View vendor source →

FreshBooks experienced a minor incident on April 27, 2022 affecting FreshBooks, lasting 19h 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2022, 05:42 PM UTC
Resolved
Apr 28, 2022, 01:18 PM UTC
Duration
19h 35m
Detected by Pingoru
Apr 27, 2022, 05:42 PM UTC

Affected components

FreshBooks

Update timeline

  1. investigating Apr 27, 2022, 05:42 PM UTC

    FreshBooks is currently experiencing increased traffic that may result in Time Entries or Projects loading slower than normal. Additionally, users may encounter issues when loading the Profitability Summary report, and may be unable to access the report temporarily. We are currently investigating and working to implement a fix that will resolve these issues. Updates will be provided as they become available. Thanks for your patience and apologies for any inconvenience this may cause.

  2. monitoring Apr 27, 2022, 08:09 PM UTC

    A fix has been implemented and we are no longer seeing slowness related to Time Entries and Projects, and functionality of the Profitability Summary report has been restored. We are continuing to monitor the issue but no further complications are expected.

  3. resolved Apr 28, 2022, 01:18 PM UTC

    Monitoring of this incident has concluded and no further disruptions are expected. Thanks again for your patience.