FreshBooks experienced a major incident on July 28, 2022 affecting FreshBooks and FreshBooks.com Website, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 28, 2022, 05:44 PM UTC
Due to problems with an external service, there’s currently an issue with the Billing and Upgrade page on the FreshBooks platform, as well as freshbooks.com. We’ve identified the problem and are working to fix it, however you may be unable to use access the Billing and Upgrade and freshbooks.com pages at this time. Please check back for further updates.
- identified Jul 28, 2022, 05:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 28, 2022, 07:35 PM UTC
The issue affecting one of our external partners has been fixed along with the impact to FreshBooks. We will continue to monitor it to ensure there’s no further disruption. Feel free to check back here for any further updates.
- resolved Jul 28, 2022, 09:02 PM UTC
We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.