FreshBooks incident
Identified Issue with Search and Webhook Delay
FreshBooks experienced a major incident on August 12, 2022 affecting FreshBooks, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 12, 2022, 04:29 PM UTC
There’s currently an issue causing delayed performance with both Search and webhooks on FreshBooks. We’ve identified the problem and are working to fix it. We will post updates as soon as we have them.
- identified Aug 12, 2022, 04:32 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 12, 2022, 07:31 PM UTC
The issues affecting performance of search functions and webhooks in FreshBooks have now been resolved. We are continuing to monitor but are not expecting any further disruptions. Thank you for your patience.
- resolved Aug 12, 2022, 07:36 PM UTC
Monitoring for the search and webhooks issues has concluded and all related issues have now been resolved. Thanks again for your patience.