FreshBooks experienced a minor incident on November 25, 2022 affecting FreshBooks Payments, lasting 19d 2h. The incident has been resolved; the full update timeline is below.
Affected components
FreshBooks Payments
Update timeline
- investigating Nov 25, 2022, 05:40 PM UTC
FreshBooks is currently unable to process failed transactions through Stripe. Some users may find that information about failed direct debit payments is not appearing in their FreshBooks account. The team is aware of the problem and is working to resolve it. We will post another update as soon as we have more information.
- monitoring Nov 28, 2022, 05:04 PM UTC
We have resolved the issue with Stripe. All functionality is back to normal and affected transactions have been updated with the correct status.
- resolved Dec 14, 2022, 07:49 PM UTC
This incident has been resolved.