FreshBooks incident

Some users unable to save Invoices, Estimates, Expenses

Notice Resolved View vendor source →

FreshBooks experienced a notice incident on February 6, 2023 affecting FreshBooks, lasting 23h 1m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2023, 09:58 PM UTC
Resolved
Feb 07, 2023, 08:59 PM UTC
Duration
23h 1m
Detected by Pingoru
Feb 06, 2023, 09:58 PM UTC

Affected components

FreshBooks

Update timeline

  1. investigating Feb 06, 2023, 09:58 PM UTC

    We are currently investigating an issue reported earlier today which affects some users' ability to save Invoices, Estimates and Expenses. The issue appears to be limited to a small number of users based on reported cases. We are aware of the issue and are currently working toward identifying the causes and solution. Apologies to affected users for any inconvenience this may cause.

  2. monitoring Feb 06, 2023, 11:06 PM UTC

    We have rolled back the changes impacting FreshBooks and will continue to monitor it to ensure there’s no further downtime. Feel free to check back here for any further updates.

  3. resolved Feb 07, 2023, 08:59 PM UTC

    We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.