FreshBooks incident
FreshBooks - Degraded Performance on Billing/Upgrade Page
FreshBooks experienced a minor incident on February 16, 2023 affecting FreshBooks, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 16, 2023, 03:46 PM UTC
There’s currently an issue with degraded performance on our Billing/upgrade page on FreshBooks which can impact the ability to Upgrade/Update Billing info. We are working on fixing the performance issues and getting functionality back for the Billing/upgrade page Please check back for further updates.
- identified Feb 16, 2023, 04:02 PM UTC
The FreshBooks Billing/Upgrade Issue is limited to Android users on Google Pay, and are working quickly to fix it. We will post an update as soon as everything is resolved.
- monitoring Feb 16, 2023, 04:09 PM UTC
We have fixed the issue impacting Upgrades on FreshBooks on Android devices using Google Pay. We will continue to monitor it to ensure there’s no further downtime. Feel free to check back here for any further updates.
- resolved Feb 16, 2023, 04:31 PM UTC
We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.