FreshBooks incident

FreshBooks - Some Accounting Reports unavailable

Notice Resolved View vendor source →

FreshBooks experienced a notice incident on February 28, 2023 affecting FreshBooks, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2023, 03:54 PM UTC
Resolved
Feb 28, 2023, 06:04 PM UTC
Duration
2h 10m
Detected by Pingoru
Feb 28, 2023, 03:54 PM UTC

Affected components

FreshBooks

Update timeline

  1. investigating Feb 28, 2023, 03:54 PM UTC

    We are currently investigating an issue that is preventing Accounting reports from loading for some users, as well as the Chart of Accounts. Apologies for any inconvenience this may cause.

  2. monitoring Feb 28, 2023, 04:02 PM UTC

    We have identified the cause of the Reports issue and have implemented a fix to address the issue. Access to affected Accounting reports and Chart of Accounts has now been restored. Thank you for your patience.

  3. resolved Feb 28, 2023, 06:04 PM UTC

    The issue affecting Accounting reports and the Chart of Accounts for some users has been resolved, with no further impacts expected. Thanks again for your patience.