FreshBooks experienced a major incident on May 3, 2023 affecting FreshBooks and Android App and 1 more component, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 03, 2023, 12:09 PM UTC
We are currently investigating an issue related to invoice creation and invoice editing. Further updates will be provided as we navigate this issue and determine a solution.
- investigating May 03, 2023, 12:18 PM UTC
We are continuing to investigate an issue related to invoice creation and editing. Our iOS and Android apps are performing as expected.
- identified May 03, 2023, 12:23 PM UTC
The issue causing invoice creation and invoice editing has been identified and a fix is being implemented.
- monitoring May 03, 2023, 12:32 PM UTC
A fix has been implemented and we will continue to monitor the results.
- resolved May 05, 2023, 05:59 PM UTC
We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.