FreshBooks experienced a critical incident on May 29, 2023 affecting FreshBooks, lasting 5h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2023, 12:33 PM UTC
We’re currently experiencing an issue which may prevent users from accessing FreshBooks. As a result, you may experience problems with your login while we work to fix the problem. We will post another update as soon as we have more information.
- monitoring May 29, 2023, 12:48 PM UTC
We have fixed the issue impacting FreshBooks, and will continue to monitor it to ensure there’s no further issues. Customers may need to perform a hard refresh on their browser (ctrl/cmd + shift + r) to access their FreshBooks accounts if they encounter an error. Feel free to check back here for any further updates.
- resolved May 29, 2023, 06:28 PM UTC
We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.