FreshBooks incident

FreshBooks - Bank Reconciliation Issue for Some Users

Notice Resolved View vendor source →

FreshBooks experienced a notice incident on April 29, 2024 affecting FreshBooks, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2024, 04:26 PM UTC
Resolved
Apr 30, 2024, 10:05 PM UTC
Duration
1d 5h
Detected by Pingoru
Apr 29, 2024, 04:26 PM UTC

Affected components

FreshBooks

Update timeline

  1. identified Apr 29, 2024, 04:26 PM UTC

    There’s currently an issue with Bank Reconciliation on FreshBooks. Some users may see a status of 'Waiting for transactions' for Bank Connections that have already completed their transaction import. We’ve identified the problem and are working to fix it; however, you may be unable to use Bank Reconciliation for some Bank Connections at this time. Please check back for further updates.

  2. resolved Apr 30, 2024, 10:05 PM UTC

    We have resolved the issue impacting Bank Reconciliation for some users. Thank you for your patience while we worked on a fix. Check back here for any further updates.