FreedomPay incident

Alert: Global Payments Heartland - US Processing Issues

Minor Resolved View vendor source →

FreedomPay experienced a minor incident on November 10, 2025 affecting Global Payments Heartland - US, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 03:41 PM UTC
Resolved
Nov 10, 2025, 04:45 PM UTC
Duration
1h 3m
Detected by Pingoru
Nov 10, 2025, 03:41 PM UTC

Affected components

Global Payments Heartland - US

Update timeline

  1. investigating Nov 10, 2025, 03:41 PM UTC

    FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments Heartland - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

  2. resolved Nov 10, 2025, 04:45 PM UTC

    Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments Heartland - US relationship manager.