FreeClimb experienced a major incident on September 19, 2023 affecting Outbound SMS (Toll-free) and Outbound SMS (Long Code), lasting 6h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound SMS (Toll-free)Outbound SMS (Long Code)
Update timeline
- investigating Sep 19, 2023, 03:13 PM UTC
We are aware of an issue impacting delivery of 10DLC text messages to Verizon customers. Our upstream provider is working to resolve this issue. We apologize for the inconvenience and will update once we have resolution.
- investigating Sep 19, 2023, 04:35 PM UTC
The Verizon delivery issue is limited to 10DLC messages.
- investigating Sep 19, 2023, 09:58 PM UTC
Our upstream provider has resolved this incident and 10DLC SMS to Verizon is confirmed to be operational.
- resolved Sep 19, 2023, 10:03 PM UTC
With continued monitoring we are no longer experiencing Verizon 10DLC SMS delivery failures. This incident is resolved.