FreeClimb Outage History

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FreeClimb had 4 outages in the last 2 years totaling 201h 41m of downtime — averaging 0.2 incidents per month.

There were 4 FreeClimb outages since June 5, 2024 totaling 201h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.freeclimb.com

Minor April 1, 2026

10DLC Messaging Delivery Impact

Detected by Pingoru
Apr 01, 2026, 02:19 PM UTC
Resolved
Apr 01, 2026, 08:23 PM UTC
Duration
6h 4m
Affected: Inbound SMS (Long Code)Outbound SMS (Long Code)
Timeline · 4 updates
  1. investigating Apr 01, 2026, 02:19 PM UTC

    An SMS provider upstream to FreeClimb is currently experiencing issues with sending and receiving 10DLC SMS/MMS messages. The issue is being investigated.

  2. investigating Apr 01, 2026, 05:02 PM UTC

    The upstream provider continues to investigate the issue causing SMS/MMS failures, we will continue to provide updates as they are available.

  3. monitoring Apr 01, 2026, 06:06 PM UTC

    The upstream SMS provider has identified and corrected the issue causing messages to not be sent or be delayed in sending. During this time messages were queued and are now being sent. The situation will continue to be monitored.

  4. resolved Apr 01, 2026, 08:23 PM UTC

    10DLC Messaging Incident resolved Our team has continued to observe normal messaging send/receive times. At this time messing functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].

Read the full incident report →

Notice October 25, 2024

Messaging impact due to upstream provider incident

Detected by Pingoru
Oct 25, 2024, 05:31 PM UTC
Resolved
Oct 24, 2024, 09:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 25, 2024, 05:31 PM UTC

    From approximately 15:30-17:00 CT on Thursday, October 24, one of FreeClimb's upstream messaging providers experienced a partial outage and some outbound/inbound messages may have failed during this time. The problem was resolved and service is working as expected now.

Read the full incident report →

Minor September 17, 2024

Inbound 10DLC SMS Delays - Investigating

Detected by Pingoru
Sep 17, 2024, 05:19 PM UTC
Resolved
Sep 25, 2024, 06:52 PM UTC
Duration
8d 1h
Affected: Inbound SMS (Long Code)
Timeline · 3 updates
  1. investigating Sep 17, 2024, 05:19 PM UTC

    We are seeing intermittent delays in long-code (10DLC) inbound SMS delivery times originating from one or more of our upstream providers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. identified Sep 18, 2024, 08:54 PM UTC

    FreeClimb has identified the cause of this incident. Our carrier partners are experiencing a network delay when transmitting multiple, high velocity, inbound SMS messages as part of an exchange. FreeClimb engineering and networking teams are actively working with the carrier providers to resolve the issue.

  3. resolved Sep 25, 2024, 06:52 PM UTC

    Continued investigation has shown that the delay with inbound messages was limited to specific sender numbers flagged by one or more carriers for potentially suspicious behavior.

Read the full incident report →

Notice June 5, 2024

Tmobile SMS delays

Detected by Pingoru
Jun 05, 2024, 05:45 PM UTC
Resolved
Jun 05, 2024, 07:48 PM UTC
Duration
2h 3m
Affected: Inbound SMS (Toll-free)Inbound SMS (Long Code)Outbound SMS (Toll-free)Outbound SMS (Long Code)
Timeline · 4 updates
  1. identified Jun 05, 2024, 05:45 PM UTC

    FreeClimb has been notified of a delay in processing and delivery of SMS messages sent to T-Mobile, starting at 12:26 PM EST. More updates will be provided as they become available.

  2. identified Jun 05, 2024, 07:04 PM UTC

    We are observing recovery in SMS delivery delays when sending messages to T-Mobile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Jun 05, 2024, 07:04 PM UTC

    We are observing recovery in MMS and SMS delivery delays when sending toll-free messages to T-Mobile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Jun 05, 2024, 07:48 PM UTC

    The issue has been reported to be resolved, all traffic is flowing as expected. Official start and end times are from 10:55 AM EST to 01:19 PM EST.

Read the full incident report →