FreeAgent Outage History
FreeAgent is up right nowPingoru has recorded 50 incidents for FreeAgent: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 518 (0%) |
Incidents, newest first
Minor April 7, 2026 Smart Capture Delays 1h FreeAgent Web App, iOS app, API, Android app
Started Apr 07, 2026, 02:53 PM UTC· resolved Apr 07, 2026, 03:54 PM UTC
- investigating Apr 07, 2026, 02:53 PM UTC
We're currently investigating an issue with Smart Capture, receipt data extraction is delayed. We will update this page when the issue is resolved.
- resolved Apr 07, 2026, 03:54 PM UTC
Smart Capture service has resumed. Some captures have failed to extract data and may need to be retried, we apologise for the inconvenience.
Major March 12, 2026 Some customers may have issues accessing FreeAgent 23m FreeAgent Web App
Started Mar 12, 2026, 03:01 PM UTC· resolved Mar 12, 2026, 03:24 PM UTC
- investigating Mar 12, 2026, 03:01 PM UTC
We are currently investigating the issue.
- resolved Mar 12, 2026, 03:24 PM UTC
This incident has been resolved.
Critical February 2, 2026 FreeAgent is unavailable 5m FreeAgent Web App, iOS app, API, Android app
Started Feb 02, 2026, 10:28 AM UTC· resolved Feb 02, 2026, 10:34 AM UTC
- identified Feb 02, 2026, 10:28 AM UTC
We are aware of an issue that is currently affecting the FreeAgent application We’re sorry if this causes any disruption for you and please be assured we’re doing everything we can to resolve the issue as quickly as possible.
- resolved Feb 02, 2026, 10:34 AM UTC
This incident has been resolved.
Minor August 14, 2025 Some customers getting redirected to our fraud page 4d 2h FreeAgent Web App
Started Aug 14, 2025, 08:32 AM UTC· resolved Aug 18, 2025, 11:25 AM UTC
- investigating Aug 14, 2025, 08:32 AM UTC
We are aware that some genuine customers are being incorrectly redirected to our fraud page and are actively investigating the issue. We apologise for the inconvenience and will post an update shortly.
- identified Aug 14, 2025, 10:39 AM UTC
Our security systems have successfully identified and blocked a number of logins that were part of a large-scale credential stuffing attempt. This is a common tactic where malicious actors use usernames and passwords stolen from other websites and attempt to use them to log in to FreeAgent accounts. However, this has unfortunately led to a small number of legitimate users being temporarily blocked. We're really sorry if this has impacted you. If you are redirected to our fraud page, please wait 20 minutes before attempting to log in again. When you do, please double-check that you're entering your username and password correctly. We would like to assure you that FreeAgent has not been breached and we continue to protect accounts whilst monitoring any further attempts.
- monitoring Aug 14, 2025, 03:11 PM UTC
Our security systems are continuing to protect against the credential stuffing attempt. We have now made some changes to reduce the risk of legitimate users being redirected to our fraud page. Again, we would like to assure you that FreeAgent has not been breached and we continue to protect accounts whilst monitoring any further attempts.
- resolved Aug 18, 2025, 11:25 AM UTC
This incident has been resolved.
Notice July 1, 2025 Duplicate transactions appearing for some Mettle users 1d FreeAgent Web App
Started Jul 01, 2025, 11:40 AM UTC· resolved Jul 02, 2025, 12:04 PM UTC
- investigating Jul 01, 2025, 11:40 AM UTC
On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users. Thanks for your patience as we look into this.
- resolved Jul 02, 2025, 12:04 PM UTC
This incident has been resolved.
Notice July 1, 2025 Email Delivery Issues 20h 34m FreeAgent Web App, iOS app, API, Android app
Started Jul 01, 2025, 10:26 AM UTC· resolved Jul 02, 2025, 07:01 AM UTC
- investigating Jul 01, 2025, 10:26 AM UTC
We have noticed some issues with email delivery, we are investigating and have raised this with our email provider to identify and resolve the issue. We will provide an update when we have any further information.
- monitoring Jul 01, 2025, 01:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2025, 07:01 AM UTC
We have had confirmation from our email provider that this issue has been resolved. Between approximately June 30, 2025 at 9:47pm BST to July 1, 2025 at 1:21pm BST, an IP was listed for spam causing some customers emails to not be sent. If you sent emails within this timeframe, you should check the delivery status of your emails within the FreeAgent app. If they show as 'Bounced' within the Invoice Email History at the bottom of the invoice, please resend to your customers. Emails sent after this timeframe should be unaffected. We're really sorry for any confusion or concern this may have caused you or your customers/clients.
Major April 25, 2025 Customers blocked from logging into FreeAgent 36m FreeAgent Web App
Started Apr 25, 2025, 01:57 PM UTC· resolved Apr 25, 2025, 02:33 PM UTC
- investigating Apr 25, 2025, 01:57 PM UTC
We are currently investigating an issue where some customers are being blocked from logging into their FreeAgent accounts.
- resolved Apr 25, 2025, 02:33 PM UTC
This incident has now been resolved and customers should be able to login into their accounts again.
Notice March 24, 2025 Emails to Google Email accounts being marked as spam 17h 1m FreeAgent Web App
Started Mar 24, 2025, 04:28 PM UTC· resolved Mar 25, 2025, 09:30 AM UTC
- investigating Mar 24, 2025, 04:28 PM UTC
We are aware of email deliverability issues to Google email accounts for emails sent from the FreeAgent application. Emails sent to Google are being incorrectly marked as spam for users. We are currently working on resolving this issue with our email vendor. In the meantime it is advised that customers check their spam email folder and select the “Report as not spam” option on the email.
- resolved Mar 25, 2025, 09:30 AM UTC
This incident is now resolved. Emails sent from the FreeAgent app to Google email accounts should no longer be marked as spam for recipients. Our vendor, working with Google, deployed a fix at 2025-03-24 23:04 UTC. They continued to monitor email delivery and declared the issue fully resolved at 2025-03-25 02:11 UTC
Notice February 28, 2025 Knowledge Base cannot be accessed 58m
Started Feb 28, 2025, 11:30 AM UTC· resolved Feb 28, 2025, 12:28 PM UTC
- investigating Feb 28, 2025, 11:30 AM UTC
We are currently experiencing an issue with our Knowledge Base where it is unavailable. This includes providing relevant articles within the Help button. We are working to resolve this as soon as possible. The FreeAgent application remains unaffected by this.
- monitoring Feb 28, 2025, 12:01 PM UTC
The availability of our Knowledge Base has improved. We are monitoring the situation.
- resolved Feb 28, 2025, 12:28 PM UTC
The issues around accessing the Knowledge Base have now been resolved.
Minor February 18, 2025 Website issues at www.freeagent.com 1h 20m Website
Started Feb 18, 2025, 03:10 PM UTC· resolved Feb 18, 2025, 04:30 PM UTC
- identified Feb 18, 2025, 03:10 PM UTC
We are currently experiencing an issue with our website where it is intermittently unavailable. We are working to resolve this as soon as possible. The FreeAgent application remains unaffected by this, to log into FreeAgent directly please visit https://login.freeagent.com
- resolved Feb 18, 2025, 04:30 PM UTC
This incident has been resolved.
Notice February 12, 2025 Delays in updating email delivery status 12m FreeAgent Web App
Started Feb 12, 2025, 12:02 PM UTC· resolved Feb 12, 2025, 12:15 PM UTC
- investigating Feb 12, 2025, 12:02 PM UTC
We are currently experiencing problems updating the delivery status of emails sent via FreeAgent. We are investigating this issue.
- resolved Feb 12, 2025, 12:15 PM UTC
We have identified the root issue and have implemented a fix.
Notice January 30, 2025 Invoice Email Duplication Issue –
Started Jan 30, 2025, 12:00 PM UTC· resolved Jan 30, 2025, 12:00 PM UTC
- resolved Jan 30, 2025, 12:40 PM UTC
If you sent invoices between 11:35 AM and 12:05 PM today, January 30, 2025, your clients may have received up to 8 copies of the same invoice email. Please note that only the email was duplicated, and this issue did not impact the invoices themselves. Your FreeAgent account will show only one email sent for each invoice. The issue was quickly resolved and email operations are back to normal. We understand this may have caused confusion, and we are really sorry for any trouble this may have caused you or your clients.
Minor January 7, 2025 App issues when navigating search results for invoices on Android 3d 1h Android app
Started Jan 07, 2025, 03:25 PM UTC· resolved Jan 10, 2025, 05:07 PM UTC
- identified Jan 07, 2025, 03:25 PM UTC
Our Android app is experiencing issues when viewing search results for invoices. Our engineering team is investigating the cause and working on a fix. We will provide updates as soon as we have more information.
- monitoring Jan 10, 2025, 10:31 AM UTC
We apologise for the disruption this incident has caused. The issue when viewing search results for invoices has been resolved in our latest Android app release. We recommend updating to the newest version (v4.8.1) to prevent any further problems. This is now available in the Google Play Store.
- resolved Jan 10, 2025, 05:07 PM UTC
The issue has been resolved. We recommend updating to the newest version (v4.8.1) to prevent any further problems. This is now available in the Google Play Store.
Notice December 23, 2024 Some users are experiencing issues with logging in to FreeAgent 6h 9m FreeAgent Web App
Started Dec 23, 2024, 09:42 AM UTC· resolved Dec 23, 2024, 03:52 PM UTC
- identified Dec 23, 2024, 09:42 AM UTC
Our Engineers are currently working to resolve this issue.
- monitoring Dec 23, 2024, 10:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 23, 2024, 03:52 PM UTC
This incident has been resolved.
Notice December 19, 2024 Search functionality not working 46m FreeAgent Web App
Started Dec 19, 2024, 11:31 AM UTC· resolved Dec 19, 2024, 12:17 PM UTC
- identified Dec 19, 2024, 11:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 19, 2024, 12:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 19, 2024, 12:17 PM UTC
This incident has been resolved.
Minor November 5, 2024 Login issues via the FreeAgent IOS mobile app 1d 4h iOS app
Started Nov 05, 2024, 11:43 AM UTC· resolved Nov 06, 2024, 03:55 PM UTC
- investigating Nov 05, 2024, 11:43 AM UTC
Some users who are logging into multiple accounts via the IOS FreeAgent mobile app are experiencing occasional errors. Our engineering team are aware and are working on the issue. We will send out another update by the end of the day
- identified Nov 05, 2024, 02:05 PM UTC
The issue has been identified and our engineers are putting together a fix
- monitoring Nov 06, 2024, 09:55 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Nov 06, 2024, 03:55 PM UTC
This incident has been resolved.