FreeAgent had 4 outages in the last 2 years totaling 100h 23m of downtime — averaging 0.2 incidents per month.
There were 4 FreeAgent outages since August 14, 2025 totaling 100h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently investigating an issue with Smart Capture, receipt data extraction is delayed. We will update this page when the issue is resolved.
Smart Capture service has resumed. Some captures have failed to extract data and may need to be retried, we apologise for the inconvenience.
We are currently investigating the issue.
This incident has been resolved.
We are aware of an issue that is currently affecting the FreeAgent application We’re sorry if this causes any disruption for you and please be assured we’re doing everything we can to resolve the issue as quickly as possible.
This incident has been resolved.
We are aware that some genuine customers are being incorrectly redirected to our fraud page and are actively investigating the issue. We apologise for the inconvenience and will post an update shortly.
Our security systems have successfully identified and blocked a number of logins that were part of a large-scale credential stuffing attempt. This is a common tactic where malicious actors use usernames and passwords stolen from other websites and attempt to use them to log in to FreeAgent accounts. However, this has unfortunately led to a small number of legitimate users being temporarily blocked. We're really sorry if this has impacted you. If you are redirected to our fraud page, please wait 20 minutes before attempting to log in again. When you do, please double-check that you're entering your username and password correctly. We would like to assure you that FreeAgent has not been breached and we continue to protect accounts whilst monitoring any further attempts.
Our security systems are continuing to protect against the credential stuffing attempt. We have now made some changes to reduce the risk of legitimate users being redirected to our fraud page. Again, we would like to assure you that FreeAgent has not been breached and we continue to protect accounts whilst monitoring any further attempts.
This incident has been resolved.