FreeAgent experienced a notice incident on September 9, 2020, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 09, 2020, 12:08 PM UTC
We’re currently experiencing issues with our support platform. While the issue is ongoing you won’t be able to get through to the support team at all. However, the application remains unaffected. Our support software provider is currently investigating.
- monitoring Sep 09, 2020, 01:18 PM UTC
Our support provider is coming back on-stream and we are monitoring services and slowly re-enabling our various support channels.
- resolved Sep 09, 2020, 03:07 PM UTC
The issue with our upstream support platform provider has now been resolved, and all support channels are now functioning and available.