FreeAgent experienced a major incident on October 7, 2020 affecting FreeAgent Web App and iOS app and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
FreeAgent Web AppiOS appAPIAndroid app
Update timeline
- investigating Oct 07, 2020, 04:16 PM UTC
We’re currently experiencing issues with one of our email sending platforms. We have switched all services to another platform. Prior to this, some emails will have been delivered to Spam or failed to deliver. Our engineering team is currently working to resolve the issue.
- resolved Oct 07, 2020, 04:33 PM UTC
This incident has been resolved.