FreeAgent incident

Degraded performance

Major Resolved View vendor source →

FreeAgent experienced a major incident on December 7, 2020 affecting FreeAgent Web App and API, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2020, 11:09 AM UTC
Resolved
Dec 07, 2020, 05:11 PM UTC
Duration
6h 1m
Detected by Pingoru
Dec 07, 2020, 11:09 AM UTC

Affected components

FreeAgent Web AppAPI

Update timeline

  1. investigating Dec 07, 2020, 11:09 AM UTC

    We are currently investigating an issue where some customers are seeing degraded performance.

  2. investigating Dec 07, 2020, 12:39 PM UTC

    We are still investigating the issue that caused most customers to see degraded performance. We have put some mitigations in place that should mean the FreeAgent Web App and API are performing at our normal levels while we continue to identify the cause.

  3. monitoring Dec 07, 2020, 01:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 07, 2020, 05:11 PM UTC

    This incident has been resolved.