FreeAgent experienced a critical incident on January 7, 2021 affecting Website, lasting 3d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2021, 11:32 PM UTC
We're experiencing networking issues in our data-centre which is affecting the FreeAgent website (www.freeagent.com). Our Engineers are aware of these issues and are working on a mitigation as our highest priority. We'll keep this status page updated as the matter develops and really appreciate your patience and understanding at this time.
- monitoring Jan 08, 2021, 12:42 AM UTC
We have deployed a network fix in our datacentre. All of the website, with the exception of the pricing page is available once more. Our engineers continue to monitor the situation, and we plan to fully restore the pricing page tomorrow morning. Thank you for your patience.
- investigating Jan 08, 2021, 06:50 AM UTC
The FreeAgent website (freeagent.com) is currently unavailable due to an exceptional volume of web traffic identified as coming from a distributed denial-of-service (DDOS) attack. Our engineers are working to put additional protective measures in place that will restore service. We will keep this page updated. Thank you for your patience.
- investigating Jan 08, 2021, 08:14 AM UTC
The FreeAgent website (freeagent.com) is currently unavailable due to an exceptional volume of web traffic identified as coming from a distributed denial-of-service (DDOS) attack. Our application remains available and you can login at https://login.freeagent.com/ as usual. Our engineers are working to put additional protective measures in place that will restore service. We will keep this page updated with progress. Thank you for your patience.
- monitoring Jan 08, 2021, 10:16 AM UTC
The attack has subsided and we have implemented a mitigation to the affected service. We are continuing to monitor the results of this change. The FreeAgent website (www.freeagent.com) should now be available again. Thank you for your patience and understanding.
- resolved Jan 11, 2021, 09:33 AM UTC
This incident has been resolved.