FreeAgent incident

Some PDF documents missing styling

Notice Resolved View vendor source →

FreeAgent experienced a notice incident on April 12, 2021 affecting FreeAgent Web App, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2021, 12:50 PM UTC
Resolved
Apr 12, 2021, 01:06 PM UTC
Duration
15m
Detected by Pingoru
Apr 12, 2021, 12:50 PM UTC

Affected components

FreeAgent Web App

Update timeline

  1. investigating Apr 12, 2021, 12:50 PM UTC

    We are investigating a very recent issue where a subset of PDFs generated in FreeAgent are not getting styled correctly. We think we have identified the issue and are testing our solution just now. Our team will provide an update as soon as we can.

  2. resolved Apr 12, 2021, 01:06 PM UTC

    This incident has been resolved.