FreeAgent incident

Application performance impaired

Minor Resolved View vendor source →

FreeAgent experienced a minor incident on May 18, 2021 affecting FreeAgent Web App, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2021, 10:51 AM UTC
Resolved
May 18, 2021, 12:20 PM UTC
Duration
1h 29m
Detected by Pingoru
May 18, 2021, 10:51 AM UTC

Affected components

FreeAgent Web App

Update timeline

  1. identified May 18, 2021, 10:51 AM UTC

    We are currently investigating a slow down in application performance. Our Incident Team have identified the issue and are currently looking to resolve as soon as possible.

  2. monitoring May 18, 2021, 11:19 AM UTC

    We have pushed a fix and are now monitoring the situation. Application is returning to normal expected speed.

  3. resolved May 18, 2021, 12:20 PM UTC

    Application performance is back to normal.