FreeAgent experienced a minor incident on July 31, 2022 affecting FreeAgent Web App, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
FreeAgent Web App
Update timeline
- identified Jul 31, 2022, 10:34 AM UTC
We’re currently experiencing issues with one of our email sending platforms. We have switched all services to another platform. Prior to this, some emails will have been delivered to Spam or failed to deliver. Our engineering team is currently working to resolve the issue.
- resolved Aug 01, 2022, 11:27 AM UTC
A fix has been implemented by the third party email sender. This has been tested and confirmed by our engineering team. Our monitoring shows our multiple delivery platforms are fully working. All emails that failed to be delivered yesterday during this incident have been re-sent.