FreeAgent experienced a minor incident on June 16, 2023 affecting FreeAgent Web App and iOS app and 1 more component, lasting 6d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2023, 08:20 AM UTC
We’re experiencing some issues processing background jobs at the moment - some are being delayed. We’re actively looking into it and will update soon.
- identified Jun 16, 2023, 11:25 AM UTC
We have identified the underlying cause of this issue, and are implementing a fix. We'll continue to update as soon as we can.
- monitoring Jun 16, 2023, 03:08 PM UTC
We have fixed the underlying issue. You may still see out of date, or missing, search results related to transactions created or modified this morning while the indexing process catches up. Our team is continuing to monitor this, and will mark the issue as “Resolved” once we see this fully recover.
- resolved Jun 22, 2023, 08:24 AM UTC
The indexing process has fully completed, and all services are back to normal operation. Thank you for your patience whilst waiting for this incident to be resolved.