FreeAgent incident

API Authentication Issues

Minor Resolved View vendor source →

FreeAgent experienced a minor incident on October 24, 2023 affecting FreeAgent Web App and API, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2023, 01:56 PM UTC
Resolved
Oct 26, 2023, 09:38 AM UTC
Duration
1d 19h
Detected by Pingoru
Oct 24, 2023, 01:56 PM UTC

Affected components

FreeAgent Web AppAPI

Update timeline

  1. investigating Oct 24, 2023, 01:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 24, 2023, 03:27 PM UTC

    A limited number of 3rd party API integration connection authorisations have been revoked in error. Affected users will need to re-authorise these connections within the 3rd party connection.

  3. resolved Oct 26, 2023, 09:38 AM UTC

    This incident has been resolved.