FreeAgent incident

Smart Capture degraded performance

Minor Resolved View vendor source →

FreeAgent experienced a minor incident on July 22, 2024 affecting FreeAgent Web App and iOS app and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2024, 04:03 PM UTC
Resolved
Jul 22, 2024, 05:22 PM UTC
Duration
1h 19m
Detected by Pingoru
Jul 22, 2024, 04:03 PM UTC

Affected components

FreeAgent Web AppiOS appAndroid app

Update timeline

  1. investigating Jul 22, 2024, 04:03 PM UTC

    We are currently investigating issues with Smart Capture. There may be some delay in processing uploaded receipts.

  2. identified Jul 22, 2024, 04:17 PM UTC

    We have identified the issue which is with a 3rd party. They are currently working to resolve the issue.

  3. monitoring Jul 22, 2024, 05:09 PM UTC

    There are currently no delays with processing receipts now and the backlog has been cleared however we are still waiting for confirmation that the issue is resolved by our vendor.

  4. resolved Jul 22, 2024, 05:22 PM UTC

    We have received confirmation that the issue with our vendor is now resolved.