FreeAgent incident

Login issues via the FreeAgent IOS mobile app

Minor Resolved View vendor source →

FreeAgent experienced a minor incident on November 5, 2024 affecting iOS app, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2024, 11:43 AM UTC
Resolved
Nov 06, 2024, 03:55 PM UTC
Duration
1d 4h
Detected by Pingoru
Nov 05, 2024, 11:43 AM UTC

Affected components

iOS app

Update timeline

  1. investigating Nov 05, 2024, 11:43 AM UTC

    Some users who are logging into multiple accounts via the IOS FreeAgent mobile app are experiencing occasional errors. Our engineering team are aware and are working on the issue. We will send out another update by the end of the day

  2. identified Nov 05, 2024, 02:05 PM UTC

    The issue has been identified and our engineers are putting together a fix

  3. monitoring Nov 06, 2024, 09:55 AM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Nov 06, 2024, 03:55 PM UTC

    This incident has been resolved.