FreeAgent incident

Emails to Google Email accounts being marked as spam

Notice Resolved View vendor source →

FreeAgent experienced a notice incident on March 24, 2025 affecting FreeAgent Web App, lasting 17h 1m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 04:28 PM UTC
Resolved
Mar 25, 2025, 09:30 AM UTC
Duration
17h 1m
Detected by Pingoru
Mar 24, 2025, 04:28 PM UTC

Affected components

FreeAgent Web App

Update timeline

  1. investigating Mar 24, 2025, 04:28 PM UTC

    We are aware of email deliverability issues to Google email accounts for emails sent from the FreeAgent application. Emails sent to Google are being incorrectly marked as spam for users. We are currently working on resolving this issue with our email vendor. In the meantime it is advised that customers check their spam email folder and select the “Report as not spam” option on the email.

  2. resolved Mar 25, 2025, 09:30 AM UTC

    This incident is now resolved. Emails sent from the FreeAgent app to Google email accounts should no longer be marked as spam for recipients. Our vendor, working with Google, deployed a fix at 2025-03-24 23:04 UTC. They continued to monitor email delivery and declared the issue fully resolved at 2025-03-25 02:11 UTC